We are dedicated to making your shopping experience with Roopaasi seamless and enjoyable. Our shipping policy provides clear information about delivery times, tracking your order, and handling any issues that may arise during the shipping process.

Policy Overview
Our shipping policy offers transparency and reliability. We provide details on delivery times, track orders, handle lost parcels, and address any order discrepancies. Our goal is to ensure the timely and efficient delivery of your items.

Hygiene and Health Considerations
For customer well-being, we do not resell worn intimate apparel. This strict hygiene policy ensures every product you receive is brand new and untouched.

Missing or Incorrect Items
If you receive a defective product or an incorrect size or order, contact Customer Support within 24 hours of receiving your order. We will help resolve the issue.

Changes to the Policy
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting on our website. Review this policy periodically to stay informed.

Delivery Times
We offer standard shipping for most orders. The orders are delivered within 5-7 business days anywhere in India.
For current delivery times, refer to the checkout page when placing your order. Once your order is shipped, you will receive an automated email with tracking information.

Shipping Costs

• Free shipping on orders above ₹1299
  

Tracking Your Order
Track your order via your account’s ‘Orders’ page once the tracking information is activated. If there is no update for more than 5 business days, let us know so we can investigate.

Lost Parcels
If your parcel is lost in transit, you will receive a full refund.

Order Confirmation Email
If you haven't received your order confirmation email, check your junk folder. If you still cannot find it, contact customer service.

Order Cancellation
Orders cannot be cancelled once placed.

Delivery Address
During checkout, you can arrange for delivery to a different address within the same country. You can also update these details in your Roopaasi account for future orders.

Postbox Address Delivery
We only deliver to home or business addresses, not to postbox addresses.

Ordering Process
Add items to your shopping bag and proceed to checkout. Log in if you have an account, or create one if you don’t.

Missed Delivery
If you are not at home, it will be at the concerned logistic partner's warehouse / office.

Delayed Orders
Due to high demand, delivery may take longer. Track your package using the link in the confirmation email you receive when your package leaves our stock centre.

Delivery Timeframe
Delivery typically takes 5-7 business days.

Tracking Code Issues
Tracking codes may take up to 24 hours to activate. If you receive an error message, try again later.

Finding Your Tracking Code
Once your order leaves our warehouse, we will email you the tracking code. You can also view the tracking code by logging into your Roopaasi account.

Thank you for trusting Roopaasi with all your fashion needs. We are committed to providing you with the best service and product experience. Your support means the world to us, and we look forward to continuing to serve you with excellence.