Roopaasi No Return & No Exchange Policy

At Roopaasi, we are committed to delivering premium-quality fashion wear while maintaining rigorous hygiene standards. To ensure a safe and hygienic shopping experience, we have a No Return & No Exchange Policy in place.

1. Policy Overview
Each product undergoes strict quality checks to meet our high standards of comfort, quality, and hygiene. Due to the nature of our products, we do not accept returns or exchanges, except in cases of product defects or shipping errors.

2. Hygiene & Health Considerations
For the safety and well-being of our customers, we do not resell any apparel that has been worn or tried. This ensures that every product you receive is brand-new, untouched, and hygienic.

3. Exchanges for Size Issues
While we do not offer exchanges, in rare cases of size-related concerns, an exchange may be facilitated as a goodwill gesture—strictly if the item is unworn, unused, and passes our Quality Check (QC).

• Exchange will only be processed once the item is received at our QC facility and successfully passes inspection.
• If the item fails QC, a ₹350 reshipping fee will be charged to send the same product back to you.
• If QC is passed, an exchange will be initiated.
• Any exchange will be created with a time line of 10-15 days.

4. Defective Products or Shipping Errors
While we take great care in checking each item before shipping, in the rare case of a defective or incorrect product, please reach out to our Customer Support within 24 hours of delivery.

• Share your order number, issue details, and clear images for a swift resolution.
  

5. Processing Time
The entire exchange process (from pickup initiation to QC verification and reshipping) can take 10-25 days, depending on the situation's complexity.

6. Contact & Policy Updates
For any concerns, please reach out to our Customer Support via the contact details on our website. Roopaasi reserves the right to update this policy at any time. By purchasing from us, you acknowledge and agree to these terms.

7. After Verification your refund will be processed and the amount will be credited to your original payment method within 10-15 days.

We deeply appreciate your understanding in helping us maintain the highest hygiene and quality standards. Thank you for trusting Roopaasi—your support means the world to us! 💛